Refund Policy
We want you to be satisfied with every order. If something is not right, here is how we handle it.
Returns
Unused items in their original packaging may be returned within 30 days of delivery. Email us at support@primebioscience.store with your order number to start a return.
Damaged or defective items
If an item arrives damaged or defective, email us a photo and your order number within 7 days of delivery. We will ship a replacement at no charge.
Refund processing
Approved refunds are credited to the original payment method within 5–10 business days.